My frustration built. I vented to my husband who was shocked to hear anything but glowing praise about her. Frustration is a dangerous thing--sometimes it leads us to do very stupid things! I was tempted to call her out on this--why isn't this done, why isn't that done? I knew that was the wrong approach but I wasn't sure what to do to fix the situation.
After much thought, I decided if she wasn't working on what I want her to work on maybe it's because I never made clear what her priorities should be. She did not have a job description and we never sat down and identified the absolutely most important parts of her job. I asked her to think about it and write down the five things she thinks are most important for her as manager. Then I asked her to write down five things she currently does that she thinks she should not be doing. I did the same. We met the next day for lunch outside the salon where we would not be interrupted.
Our Top Five lists were actually very similar. We agreed that her priorities should be:
- Scheduling - proactively managing the schedule to maximize productivity
- Staff management, employee reviews
- Motivate, coach, energize the team
- Oversee technical training
- Handling complaints of a technical nature (ie. cut or color)
Things she should not do:
- Vendor management, salon improvements, maintenance issues
- Complaints of a non-technical nature (ie. basic client service)
- Development of retail program (a project she had taken on)
That was one week ago today and I'm happy to say we are both energized and we're making things happen!