It's not uncommon for a salon to experience some staff losses after a conversion to Team-Based Pay. We knew it was a distinct possibility yet hoped that we could help our team see the possibilities that TBP brings.
In the past two weeks we have lost two employees. One, a talented massage therapist, is starting her own practice. She offered about three weeks notice, which we accpeted, and her last day will be January 25th. Our second loss took place today. An experienced stylist who has struggled with the changes gave notice today. In her case, we actually asked her to leave at the end of the day rather than stay on two weeks. She has been extremely negative lately, has attempted to recruit others to leave with her, and has discussed her departure with some clients. I will not have her poisoning the remaining team for the next two weeks. It was an emotional day for the team, but I hope they will flourish with the negativity gone.
We have been told that a third person may also be leaving but she has not quit yet. While I know the salon will be fine even if we lose an additional person, I hope we can save her. She is high maintenance in her own way, but all in all she is very professional and an asset to the company. It would be an emotional blow to the team if she left.
Our challenge now is keeping the remaining team motivated. We have had very low turnover at our salon so the younger ones are not used to seeing people go! This does open up some opportunity for them and we'll try to help them see that. Meanwhile, we have one new stylist who has just completed her skills certification and another starting soon. We're considering hiring a third, as well. The new staff have never worked in a commission environment so it should be easier for them to embrace our culture.