It's Monday and that means another Monday meeting! Our topic today - Saturdays off.
When we purchased our salon we inherited a Saturday problem. And instead of fixing it, we made it worse! We had one employee who worked no Saturdays. Why? Because she used to manage the salon and gave herself that benefit. She was no longer manager when we took over, but we did not push the Saturday issue. The salon was just barely profitable and she was the biggest producer. So we looked the other way (fyi - bad idea).
We also inherited a pay plan that allowed staff to earn additional Saturdays off. (All stylists received one Saturday off per month - already pretty generous in this business). So we ended up with one stylist working no Saturdays and two stylists working every other Saturday.
The manager would staff Saturdays as well as she could, given that she had to provide all these days off. That meant we spent several Saturdays under-staffed.
Fast-forward a couple of years and business is booming. We have 10 stylist and 8 chairs. Based on our Saturday history our current goal is to have 7 stylists on Saturday. But when you do the math, it just doesn't work. You start with 10 but one works no Saturdays, so you're down to 9. Two people work every other Saturday so we get one each week but we're missing the other. That leaves us just 7 people to fill the other 6 chairs. Oh, and each of those 7 is supposed to be off one Saturday a month. Well, unless there are 7 Saturdays in a month we either sacrifice our staffing goal or don't give everyone their day off. In the past, it's been the staffing goal that has been sacrificed. We have averaged 6.2 sylists per Saturday over the past several months.
Well those days are over, baby! We will no longer sacrifice company goals and client service. Which brings us to our Monday meeting, talking about the big elephant in the room that everyone keeps ignoring - the disparity in Saturdays off.
We first broached this subject last week in a rather emotional meeting. The stylists with all the Saturdays off were defensive and the other staff were generally too shy or intimidated to tell the others the current way is not fair. I committed to coming up with three options to share with them. We reviewed those options today and I was pleased that more people spoke up. Two of the three options I put before them require our zero-Saturday girl to work at least 26 Saturdays a month. Needless to say, she was not pleased.
Based on the feedback from the meeting I'm making some revisions with the goal of choosing a policy and making it official in next week's meeting. There is a very real possibility that we will lose one or two people over this, but I will not back down on our salon goals, nor will I let two employees hold the salon hostage. It may make the present a little rough, but it will make for a brighter future!
Be strong and don't compromise your values!