I'm ashamed to say that for almost five years I've made excuses not to terminate a problem employee. I have documentation going back to 2005 where we discussed the areas she needed to work on. On some level I've always known she had to go. But there was always a reason to keep her. Here are some of my rationalizations:
- we'll be short-staffed without her
- she's a talented stylists (we can fix her)
- I like her
- we've had so many changes lately it will freak the team out
- she's so-and-so's best friend and that would put her at risk of leaving too
I could go on...
So two of my managers just came from a leadership class with a to-do list. Number one on the list was "Terminate Becky-Lou" (not her real name - duh). I was ready for them with reasons why it was not a good time to do it. They held their ground. I terminated her. Whew! It's like clean, fresh breeze just blew through the salon! We're not experiencing noticeable client loss and the rest of the team is a lot happier.
Two lessons -
- QUIT PROCRASTINATING!
- Develop leaders in your salon and value their opinions