Every salon needs to determine how to assign non-request appointments and walk-ins. In our salon we always work across the book left to right. Once a month we change the booking order based on our retention reports.
We decided that New Client Retention is the basis on which we want to allocate non-requests. We want the individuals with the highest New Client Retention to get appointments first because they have the best chance of keeping them coming back.
Our staff likes this methodology because everyone gets a chance to be on the left side of the book. Booking by seniority can be frustrating to the newer stylists, plus the long-timer may get lax and not put forth her best effort to keep guests coming back.
To calculate New Client Retention, our software looks at all the guests coming in for the first time in a particular month, then it looks forward 90 days to see how many of them returned. So when we set up our appointment book for June, we will be looking at February new clients to see how many of them returned in March, April, or May.
By the way, if you switch to a method like this, the old-timers may not like it, but it will light a fire under them. And remember, if they don't have the passion anymore - if they aren't interested in growing the business - then maybe you've outgrown them.